Thank you for posting the query on Microsoft Community and we are happy to help you on this issue.
As per the issue description, it looks like you want to rip cd.
Share this information to assist you better.
-Are you using Windows Media player to rip the songs on the computer?
If you are using Windows Media player on the computer to rip songs/folder then, it could be an issue with the settings in rip settings menu.
Let's run the Windows Media player settings troubleshooter and check if it helps.
You can follow the methods:
Method 1:
Please follow the steps below to run the troubleshooter:
a)Press Windows and w key to open the search menu.
b)Type Troubleshooting inside the search box.
c)Click on Troubleshooting icon.
d)Click on View all on the left side panel.
e)Double click on Windows Media Player Settings.
f)Follow the onscreen instructions.
Method 2:
I would suggest you to change the settings for the rip menu and check if it helps.
You can refer to the link to do so:
“Change settings for ripping music” Link applies to Windows 10 as well.
http://windows.microsoft.com/en-in/windows-8/change-settings-for-ripping-music
Hope it helps, Please reply us with the status of this issue. We will be glad to assist.